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IT Support Administrator



IT, Customer Service
London, UK
Posted on Tuesday, July 2, 2024

🐦 About Birdie

Birdie is the leading home healthcare technology platform that aims to radically transform the lives of older adults. Its all-in-one solution supports millions of care visits every month, equipping care providers with the tools they need to deliver better quality care and improve efficiency across most day-to-day operations. Birdie is proud to be recognised as a B-corp.

Launched in 2017, Birdie is a team of socially motivated care, health, product and tech entrepreneurs. As of June 2022 we closed our series B funding with £25m invested by Index Ventures, Sofina & Omers. In 2023 we were named 6th in Deloitte fast 50 celebrating innovation and entrepreneurship in Tech.

⚡️ Your mission

We’re looking to extend our IT team to help provide internal support to our growing employee base whilst also improving the efficiency and security of our processes.

🦸‍♀️ How you will contribute

  • Provide 1st and 2nd line IT support for all employees at Birdie

  • Respond to IT support requests in a timely manner

  • Troubleshoot hardware and software problems, logging issues and documenting fixes

  • Manage our inventory of devices including laptops and smartphones

  • Assist with the setup/decommissioning of equipment, as well as the logistics around sending the equipment

  • Escalating complex issues when appropriate to the Senior IT and Security Manager and happy to ask for help when it is needed

  • Perform regular system checks and updates, including patching applications

  • Maintain good relationships with our partners and suppliers

  • Help to manage the onboarding and offboarding of employees

  • Have the ability to lead projects and help improve processes within the IT team

  • Respond and react to security incidents, working alongside our security partners

🤩 We’d love to hear from you if

  • At least 2 years of experience in an IT Support role

  • Previously worked with a similar tech stack in a start/scale up fast paced environment

  • CompTIA/Microsoft/Cisco qualifications or relevant degrees/apprenticeships are a plus!

  • You have great team spirit with a problem-solving attitude

  • Excellent communication skills in person and remotely, and the ability to adapt communication depending on the audience

  • You are autonomous and can manage competing priorities

  • Experience with inventory management is a plus

  • A passion for emerging technologies and a strong desire to learn

  • Ability to maintain confidentiality of company information


  • Offices in London and Germany, as well as remote workers in dozens of countries worldwide

  • MacOS, Windows

  • Google Workspace, Hexnode, 1Password, Vanta compliance platform, AWS, Slack, Notion

  • Compliance: ISO27001, CyberEssentials Plus, NHS DSPT

These are our ideal requirements, but we know some people are less likely to apply for the role unless they are 100% qualified. We promote a diverse, inclusive and empowering culture at Birdie, so please apply if you meet the majority of these competencies.

🙌 What are the benefits?

People are our core strength. We are social entrepreneurs, boasting an outstanding culture (employer net promotion score of 67) with strong values (B-Corp certified). We offer exceptional benefits and invest massively in our team's happiness, wellbeing and growth:

✨ Compensation

Our salary packages are competitive, the role is £35k-£37k. We also grant generous stock options to any permanent employee at the end of the probation period. We adjust salaries based on the cost of living index for employees based outside of the UK.

🏝 Location

This role is hybrid with the successful candidate working from our London office at least twice per week.

Birdie cannot currently support any visa applications, we do require permanent right to work in the role’s location.

🌱 L&D budget

Growth is key. You'll have an annual personal development budget to put towards books, courses, trainings and conferences; continuous coaching within the team and with external experts.

🏡 Work From Home budget

Making your workspace comfortable is important to us, you’ll have access to a WFH equipment budget to ensure you have what you need.

🌴 Base holiday

33 days base holiday (25 days + 8 bank holidays)

🎄 Christmas leave

Birdie closes between Christmas and New Year so you can have some down time with your loved ones. This is in addition to your base holiday!

🎂 Birthday leave

An extra day off for your birthday (you can take this whenever you want during the year)

🫶🏻 Birdie giving days

Birdie is a B-corp and we care deeply about social impact this means you can take 2 paid days each year for volunteering to a cause you’re passionate about.

🌍 Sabbaticals

We recognise that sometimes a longer break is desired, that’s why as of 2024 we have introduced a sabbatical policy. When you have been with us for 4 years you can take up to 3 months off.

👩‍⚕️ Private health insurance

Comprehensive health insurance with AXA that covers many physical and mental health costs

☀️ Gym and wellbeing discounts

Gym discounts and numerous other wellbeing perks via Happl

🚲 Cycle to work scheme

Birdie will buy a bike up-front and you can salary sacrifice to pay-off over the next 12-36 months

👼🏽 Parental Leave

Highly favourable parental leave policy; once you have spent twelve consecutive months on our payroll, primary caregivers are entitled to 26 weeks of parental leave at 100% of your usual salary and secondary caregivers are entitled to 12 weeks of parental leave, at 100% of your usual salary.

🐣 Fertility Leave Birdie recognises the emotional and physical challenges which may arise during fertility treatments, and supports all Birdies by offering 5 additional paid days of leave.

👵🏻 Employer pension contribution

Birdie contributes 4% of your salary to your pension when you contribute 5% (UK Birdies)

⛷ Frequent company socials, trips and meals

We organise many socials, quarterly retreats and annual company-wide retreats

🤗 Exceptional culture

We see ourselves as social entrepreneurs shaping a new kind of organisation: caring, responsible yet fostering excellence. Read The Birdie Way to learn more.

Why Birdie?

Join Birdie and seize this unique opportunity to shape the future of a transformative tech startup, to create positive social change, and develop yourself very fast in a flexible, close-knit & transparent organisation.

We have a grand vision to transform how society deals with ageing,we dream big and speed is of the essence.

We’re all entrepreneurs at Birdie.

We’re highly collaborative and iterative. Everything we do is transparent to anyone, be it objectives and key results, compensation packages and equity or strategic conversations.

Growing with trust is key. Everyone sets their own development plan and gets support to learn fast, from training to books or coaches. We live by radical candour: we give honest feedback and care deeply & personally about each other.

Join us now to improve the lives of millions!

⚖️ Equal Opportunities Statement

We are an equal opportunity employer and we strive to reduce unconscious bias throughout our hiring process. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

We endeavour to embrace diversity, and promote an inclusive environment for all Birdies, and actively work towards this with our Diversity & Inclusion Committee.

If you have any questions regarding the interview process, or if you need any reasonable adjustments to be made, please don’t hesitate to contact us.