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Project Coordinator, Managed Services



Vancouver, BC, Canada
Posted on Friday, July 5, 2024

As Alida's Project Coordinator, Managed Services, you will be responsible for executing projects for our clients using our SaaS platforms within the Managed Services team. Our clients’ success depends on managing multiple projects in a deadline-driven, fast-paced environment to guarantee timely and accurate delivery. The role provides you with an exciting opportunity to assist Fortune 500 organizations.
In this role, you will work with various teams within the company and with our end clients, with the focus on client service and project success. You’ll be expected to speak up when you need support, and to push projects to their completion.

Project Coordination experience, and basic knowledge about insights management is strongly encouraged, along with a drive to learn every day, to own the details, and to deliver exceptional customer service.

This role is ideally suited for someone based near our Vancouver office, or elsewhere on the West Coast, as you will be working with clients in this time zone.

Project Management

  • Manage time efficiently to coordinate and execute project components, for multiple projects at a time in a deadline-driven, fast paced environment
  • Liaise with internal teams and external vendors to ensure timely project completion
  • Monitor and report on project progress internally and externally to ensure deliverables, budgets and timelines are met
  • Respond to shifts in project scope and effectively manage client expectations
  • Address and escalate risks where needed
  • Complete internal documentation processes to ensure accurate resource planning and financial reporting
  • Provide superior service that delights our customers
  • Assist senior project coordinators with complex and strategic accounts
Survey Configuration
  • Program, customize, and modify survey activities in proprietary SaaS platforms
  • Troubleshoot logic and programming issues
  • Follow QA processes to ensure a quality product is delivered
  • Deploy surveys and monitor field progression
Resource Management
  • Establish internal and external timelines for projects
  • Liaise with resources to assign projects based on best resource available
  • Schedule resources as required to execute projects on a timely manner
Desired Skills and Experiences
  • Post-secondary educational degree (or working toward) with a focus in Business, Marketing, Market Research, or Communications
  • 2-5 years experience as a project coordinator or specialist, preferably within the software or market research industry
  • Strong aptitude for technology and ability/desire to learn new software
  • Proven ability to work in a fast-paced environment
  • Excellent time management, organizational, and problem-solving skills
  • Attention to detail
  • Excellent written and verbal communication
  • Ability to work in a team environment as well as independently
  • Bonus: Prior experience in online survey programming a plus, but not a requirement

**The typical salary range for this position in Canada is $65,000-75,000 CAD per annum. Final salary will depend on experience.**

About Alida

Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long term loyalty and growth.

That’s why Alida helps innovative brands create highly engaged research communities to gather feedback that empowers better customer experiences and product innovation.

Leading companies like HBOMax, Adobe, Warner Bros. Discovery, Twitch and lululemon depend on Alida’s community-centered research platform to deliver fast and reliable customer feedback at scale so they can build better products, refine user experiences and test marketing campaigns.

Learn more at www.alida.com.

The Good Stuff:

+ Amazing growth and learning opportunities with a fast-growing Canadian SaaS company that is a world leader in its industry

+ Best-in-class company paid benefits for you and your family - offering medical, dental, vision, RRSP matching in Canada, a 401K in the US, and more.

+ Unlimited Vacation: Yep, it’s true. Take vacation when you want it, how you want it. Designed to better fit your evolving needs.

+ Summer Fridays: Fridays are a day off during July and August. To help provide better balance in the summer months focusing on employee wellness.

+ Recognized as a Great Place to Work® 2021-2022

+ Recognized in 2022 as one of the Best places to Work®

+ Recognized as a Top Employer by British Columbia's Top Employers 2022

We can’t wait to meet you!

We understand that applying for a new position takes effort and want to thank you in advance for taking the time to introduce yourself.

At Alida, we’re dedicated to fostering an environment where our employees feel heard, valued and included.

We believe that a diverse team is a core pillar in building better products and services for our global customers and we strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation. Even if you don't meet every single one of the stated requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and others we may have open now or in the future.

Follow us at www.alida.com and engage with us on LinkedIn, Twitter and Instagram.

Alida has an accommodation process in place to provide reasonable accommodation to employees, and to qualified job applicants with a disability during the hiring process. If you require accommodation because of a disability or medical need, please contact accommodations_hiring@alida.com so that arrangements can be made for the appropriate accommodations to be in place.

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