Associate IT Operations Analyst
Alida
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See open jobs at Alida.See open jobs similar to "Associate IT Operations Analyst" OMERS Ventures.IT, Operations
Manila, Philippines
Posted 6+ months ago
About Alida
Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers—even the parts that are hard to hear—can help companies make better decisions that drive long-term customer loyalty and growth.
That’s why Alida created its Total Experience Management Platform; a comprehensive CX solution powered by a highly-engaged, verified, always-on community of your most engaged customers that fuels sustainable business impact.
With Alida, innovative companies like HBOMax, Adobe, Lululemon and LinkedIn can anticipate their customers' ever-evolving needs to make better decisions, build long-term relationships, and grow businesses that stand the test of time.
Over 176 million people globally have used Alida's Total Experience platform to inform over 60,000 customer experiences initiatives.
Join us on our mission to put truth into action at www.alida.com and @alidaTXM.
As an Associate IT Operations Analyst, your role will be to support the vision and mission of the Information Technology team. You will be working closely with team members within major offices (Toronto, Vancouver and London). Your day-to-day will involve managing help desk tickets to support our employees around the world. You will also be tasked with assisting with in-person support in the Manila office, helping to manage and onboard new hires, and assisting with various IT projects.
Responsibilities:
- Support employees through Helpdesk tickets
- Support our employees in the Manila office, including executives
- Set up hardware and accounts for onboarding of new employees
- Assist with various IT projects and initiatives, including deployment of new hardware and applications, and improvements to our systems
What You Bring to the Role
- Minimum 1-year experience in a support role
- Knowledgeable in Windows 10 and OSX trouble shooting
- Ability to articulate and convey technical information
- Assist with creating detailed documentation
- Experience with Zoom, Slack, and GSuite a bonus
- Able to work in an agile environment and be resourceful in finding solutions to support teams
- Contributing to various team projects as needed
- Ability to work the overnight shift (11pm-8am Manila time), onsite in the office
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We can’t wait to meet you!
We understand that applying for a new position takes effort and want to thank you in advance for taking the time to introduce yourself.
At Alida, we’re dedicated to fostering an environment where our employees feel heard, valued and included.
We believe that a diverse team is a core pillar in building better products and services for our global customers and we strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation. Even if you don't meet every single one of the stated requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and others we may have open now or in the future.
Follow us at www.alida.com and engage with us on LinkedIn, Twitter and Instagram.
Alida has an accommodation process in place to provide reasonable accommodation to employees, and to qualified job applicants with a disability during the hiring process. If you require accommodation because of a disability or medical need, please contact accommodations_hiring@alida.com so that arrangements can be made for the appropriate accommodations to be in place.
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This job is no longer accepting applications
See open jobs at Alida.See open jobs similar to "Associate IT Operations Analyst" OMERS Ventures.